At KWASH, we are committed to delivering your orders safely, efficiently, and in a timely manner.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods, promotional sales, or unforeseen circumstances, processing times may be slightly extended.

Shipping Coverage

We currently ship across India through trusted courier partners to ensure secure and reliable delivery.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, government regulations, or other factors beyond our control.

Shipping Charges

  • Free shipping may be offered on select orders, promotional campaigns, or above a specified cart value.
  • Applicable shipping charges, if any, will be displayed during checkout before payment.

Order Tracking

Once your order is dispatched, you will receive a confirmation email and/or SMS containing tracking details. Customers can use the tracking information to monitor shipment progress.

Delivery Attempts

Our courier partners typically make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information. KWASH shall not be liable for delays or delivery failures resulting from incorrect or incomplete address details.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with, please:

  1. Take clear photographs before opening the package.
  2. Contact our customer support within 24 hours of delivery.
  3. Retain all original packaging materials for verification.

Claims submitted after 24 hours of delivery may not be eligible for review.

Lost Shipments

In the rare event that a shipment is confirmed lost in transit by our courier partner, we will arrange a replacement shipment or provide an appropriate resolution after verification.

Delays Beyond Our Control

While we strive to meet estimated delivery timelines, KWASH shall not be held responsible for delays caused by:

  • Natural disasters
  • Extreme weather conditions
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier operational issues
  • Other force majeure events

Contact Us

For shipping-related queries, please contact our customer support team through the contact information provided on our website.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

✓ Fast Dispatch (24–48 Hours)
✓ Pan-India Delivery
✓ Secure Packaging

These small trust indicators typically reduce purchase hesitation and improve checkout completion rates.